We are off to a great start with the new eWIC benefit card which offers flexibility when shopping and purchasing benefits. As technology is a great resource, there are time that system need upgrades. Please read through the information below to gain a better understanding of when and why the eWIC system may not be functioning at our local WIC approved stores due to upgrades.
There are systems upgrades scheduled over the next few days, and DOH (Department of Health) does not anticipate outages longer then the times noted below.
**There is a Conduent (eWIC) server migration scheduled for Friday morning, May 31st from 4 AM to 7 AM. Participants may not be able to shop or check benefit balances at registers, using WIC Connect, or on WIC2GO during this time.
**There is a NYWIC Production database upgrade scheduled for Saturday, June 1st from 3 PM to 12 AM. NYWIC and WIC2GO will be unavailable during this time. Participants will still be able to shop, this should only impact the apps during this time on Saturday.
WIC staff will immediately submit help desk tickets for any issues.
NYS WIC Program