Important COVID-19 Information for WIC Participants

Although COVID-19 has forced New York to close some businesses across the state, many New York State WIC offices are still able to help you by phone. On-site appointments are limited, so please call your local WIC agency before visiting their office.

During this time, there are no changes to your family’s “Benefits Valid Through” date.

To check your WIC benefit balance, you can:

  • Log into WIC2Go, the mobile app for WIC participants
  • Review your last store receipt
  • Visit your store’s customer service desk
  • Call customer Service at 1-844-540-3031 or visit

If you have additional questions, please contact your local agency. You can find your local agency by clicking here.

For more information about COVID-19, please visit the Centers for Disease Control website.

Online Scam Alert

New York State WIC is not suspending any eWIC cards. Please be aware there are scams online telling families cards are being suspended. This is not true. Once a family receives their benefits, they have the 30-day date range to use those benefits. If you have questions, please contact your local WIC office.

Re-certification During COVID-19

During the Coronavirus (COVID-19) pandemic, WIC can now provide temporary assistance with your WIC benefit remotely. That means you do not have to be physically present at the WIC office for recertification appointments.

In order to best assist you, you will need to provide copies or photos of the following documents to continue receiving your benefits:

1. Authorized Representative or caretakers valid photo ID.

    • The ID must be government issued, such as a Passport or Driver’s License.

2. Medicaid card or Health Plan card

    • You can also use your SNAP or TANF approval letter.

3. Child’s immunization card with height and weight within the past 60 days.

4. Any referral forms from health care provider.

    • Ensure the forms is complete with name, date, address
    • Section E must be signed and dated by the parent/guardian/caretaker.

5. Proof of address.

    • Any mail or letters sent to either the child or parents/guardians to your residential address within the past 30 days.

6. Recent proof of income for the household.

    • 4 pay stubs if you are paid weekly, 2 pay stubs if you are paid biweekly or semi-monthly, 1 pay stubs if you are paid monthly.
    • Unemployment or Disability letter showing your weekly or monthly benefits
    • If you are living off your savings, please include bank statement for most recent 3 months
    • Most recent Tax Return if you are self-employed

7. Birth certificate, if available.

Contact your WIC office for the best way to provide copies of these documents, including email addresses and fax numbers.

After receiving your documents, your WIC office will contact you regarding your WIC benefits. Please note, you may see phone numbers that are blocked or restricted. Be sure to answer any unrecognized numbers to avoid delays in re-certifying your WIC benefits.