Send documents for your appointment

to our secure email address:

[email protected]

*Completing Your Certification Appointment*

1.  Read the Rights and Responsibilities

   • See “Rights and Responsibilities” below.

2. Have the following documents submitted to [email protected] before your appointment:

   • Proof of Identity

   • Proof of Income

     • If your household has Medicaid, SNAP (Foodstamps), or TANF we can use your CIN# or case letter as proof of income and do not need to see other documents for income eligibility. If you do not have Medicaid, SNAP (Foodstamps), or TANF, we need to see the last 30 days of income for your household. 

   • Proof of Residency

   • Proof of Category

     • Proof of category is asked to be provided at your appointment, but if it is not available at this time it can be provided at a future appointment.

   • See “What to Bring to Your Appointment” below for details on each category of proof requested.

Rights and Responsibilities

Applicants should review the Rights and Responsibilities before their appointment or at the certification appointment. This will certify that the information they have provided for their eligibility determination is complete and correct to the best of their knowledge and that this information is being given in order to receive WIC benefits.

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What To Bring To Your WIC Appointment

English

Spanish

Russian

Chinese

NYS Income Guidelines

NYS Income Guidelines are used to help in the determination of income eligibility for families needing to qualify by their gross income.

Non-Discrimination Statement

Household Changes During a Certification

Per the Rights and Responsibilities, you must notify your WIC local agency if you move, your phone number changes, the income changes for anyone in the household, or if you want to change to another WIC local agency.

You may be asked to provide eligibility information mid-certification if a change occurs. Local agency staff will review what is required as needed.

What is a certification appointment?

There are 2 types of certification appointments:

• Initial Certification Appointment

  • Initial Certification Appointments are the first type of appointment you will have when enrolling on the WIC program. At these certification appointments staff will assess eligibility and review information about how the WIC program works and how to go shopping.

  • A nutritionist will complete a nutrition and health assessment and review your benefit package.

• Recertification Appointment

  • Recertification Appointments are scheduled when someone has already been on WIC, but is due to assess eligibility again. At these certification appointments, staff will assess eligibility and review additional information as needed.

  • A nutritionist will complete a nutrition and health assessment and review your benefit package.

Certification appointments tend to be the longest appointments, however they occur on a fairly regular schedule! WIC staff will review with you when it is time to recertify again.

• Infant Certifications can last from 6 months to 1 year.

• Child Certifications last 1 year.

• Prenatal Certifications last through the pregnancy.

• Postpartum Certifications last until 6 months after the pregnancy ends.

• Breastfeeding Postpartum Certifications can last until an infant is 1 year old.

Household Changes During a Certification

Per the Rights and Responsibilities, you must notify your WIC local agency if you move, your phone number changes, the income changes for anyone in the household, or if you want to change to another WIC local agency.

You may be asked to provide eligibility information mid-certification if a change occurs. Local agency staff will review what is required as needed.

What are Nutrition Education Appointments?

Nutrition Education appointments occur at least once every 3 months during a certification period. At nutrition education appointments, staff will review your WIC file and food package, issue benefits and schedule your next appointment.

Healthy Nutrition Updates

One type of Nutrition Education appointment is a Healthy Nutrition Update. This type of Nutrition Education appointment occurs approximately halfway through your certification period. It is at this appointment that nutrition staff will follow up on health and nutrition related information. Measurements (heights and weight and iron (hgb/hct)) are requested. If you complete your appointment in person at one of our locations, we can do measurements with you at the time of your appointment. If you choose to have your appointment completed over the phone, we ask that you send in recent measurements from your healthcare provider (if they are available). Measurements can be sent to us by fax 585-394-9285 or email [email protected].

Nutrition Education

Another type of Nutrition Education appointment is the standard Nutrition Education. These are the types of appointments you will have during a certification, unless it is time to do the Healthy Nutrition Update.

Participants have a few options when completing their Nutrition Education appointments:

• In person Nutrition Education appointment completed at one of our locations
• Remote Nutrition Education appointment completed over the phone
• Online Nutrition Education appointment completed at www.wichealth.org.  For assistance with your first time logging in, please contact our office.

At a standard Nutrition Education appointment, a nutritionist will check in on how things are going, if you have any questions, and follow up on goals from your previous appointments.

Visit www.WIChealth.org to complete online nutrition education appointments, view informational resources, and recipes!

**To receive your username, please contact your WIC Local Agency**

Meet Your Breastfeeding Peer Counselor/ Conoce a tu Consejera de Lactancia Materna

Click the links below to learn about your peer counselor and put a face with the name of the person there to support you in your breastfeeding goals!

Sign up for a peer counselor at your next WIC appointment!

SPCC WIC Peer Counselor Private Facebook group- WIC Moms Talk Breastfeeding.

• To join our private group; Log into your personal Facebook account, in search bar, search WIC Moms Talk Breastfeeding and request to join!  Our team will accept your request, it’s that simple!

Breastfeeding Resources

Breastfeeding Videos

Breastfeeding Printable PDF Publications

English

En español

Chinese

RESOURCES

211

• Get help paying bills, finding food, and locating other resources near you. Call 211 now for confidential help from a caring expert.

Healthy Families

• Child and Family Resources: Healthy Families in Ontario & Yates Counties – (315)-536-1134
• Wayne County Action Program: Healthy Families in Wayne County – (315) 333-4155

Department of Social Services (DSS)

• Ontario County DSS: (585) 396-4060
• Yates County DSS: (315) 536-5183
• Wayne County DSS: (315) 946-4881
• Seneca County DSS: (315) 539-1800
• Monroe County DSS: (585) 753-6960

Public Health

• Ontario County Public Health: (585) 396-4343
• Yates County Public Health: (315) 536-5160
• Wayne County Public Health: (315) 946-5749
• Seneca County Public Health: (315) 539-1920
• Monroe county Public Health: (585) 753-2991

Social Security Administration

• Social Security Administration: 1-(800) 772-1213

Child Support Services

• NYS Child Support Helpline: 1-(888) 208-4485
• Legal Assistance of Western New York – (315) 781-1465

Single Mother Resources

Child Health Plus

• Call this toll-free number 1-800-6984KIDS:               1-(800) 698-4543

Growing Up Healthy Hotline

• Growing Up Healthy Hotline – 1-(800) 522-5006

New York State Smokers Quit Line

• 1-866-NY-Quits: 1-(866) 697-8487

Child Protective Services

• NYS Toll-free Number – (800) 342-3720

Public Transportation (RTS)

• RTS Ontario: (585) 394-2250
  TTY (800) 662-1220
• RTS Seneca: 315-539-1844
• RTS Wayne County : (315) 946-5617

Community Action Programs

• Partnership for Ontario County: (585) 325-5116
• Pro Action for Steuben & Yates Counties: (607)-776-2125
• Wayne County Action Program: (315) 665-0131
• Cayuga/Seneca Community Action Program: (315) 539-5647

Early Intervention

• Ontario County Community Health Services: (585) 396-4546
• Seneca County: (315) 539-1920
• Wayne County Early Intervention: (315) 946-5749
• Yates County Children Services: (315) 536-5160

Head Starts

• Geneva Head Start: (315) 781-4104
• Canandaigua Head Start: (585) 394-1190
• Phelps/Clifton Springs Head Start: (315) 462-3609
• Geneva ABCD (Agri-Business Child Development): (315) 781-3267
• Penn Yan: (315) 536-6856
• Clyde: (315) 923-4782
• Huron: (315) 594- 6122
• Lake Ontario ABCD: (315) 589-7421
• Lyons: (315) 946-5388
• Newark: (315) 331-8172
• Palmyra: (315) 597-0279
• Red Creek ABCD: (315) 754-8759
• Sodus: (315) 483-6789
• Sodus UPK: (315) 483-5282
• Seneca Falls: (315) 568-8774
• ABCD at Seneca Falls: (315) 568-8774

Housing & Urban Development (HUD)

• Housing and Urban Development: (315) 477-0616

Cornell Cooperative Extension

• Ontario County: (585) 394-3977
•  Yates County:(315) 536-5123
• Wayne County: (315) 331-8415
• Seneca County: (315) 539-9254

Child and Family Resources

• Child and Family Resources for Ontario, Seneca, and Yates Counties: (800) 881-5786
• Wayne County Child Care Council (315) 331-5443
• Monroe County: (585) 654-4720

Substance Abuse Services

• NY State HOPEline (provides help 24/7):             (877) 846-7369
• Finger Lakes Addictions & Counseling (FLACRA): (315) 462-9466
• Council on Alcoholism and Addiction in the Finger Lakes (CAAFL) – Prevention Education: (315) 789-0310

Dentists Accepting Medicaid

Food Pantries

SOCIAL MEDIA

SPCC WIC- Facebook and Instagram Pages

Like/follow us on Facebook and Instagram for recipes, breastfeeding and nutrition tips, events, announcements, and much more!

WIC Association of New York State

Health and Nutrition Education Materials

Nutrition

Physical Activity

Informational Videos

Farmers' Market Information

FAMILY FRIENDLY ACTIVITES, LEARNING, AND CRAFTS

Links to educational, fun and hands-on activities to do with the whole family!

Printable Coloring & Activity Pages

Books

Contact SPCC WIC

Phone: 585-394-9240

Text: 585-481-8488

Fax: 585-394-9285

Email: [email protected]