By 2019, NYS WIC participants will purchase WIC foods using an Electronic Benefits Transfer card called eWIC. This will make shopping for WIC foods easier for WIC families.
What is an eWIC card?
An eWIC card is like a debit card. You can use your eWIC card to buy WIC-approved foods at WIC stores. Your local agency will add your family’s benefits to your eWIC account.
How does eWIC help WIC Families?
eWIC means a more convenient shopping experience. eWIC shoppers can expect:
- an easier check-out
- a more discreet transaction
- the freedom to spread out WIC purchases
How does eWIC help WIC Vendors?
Stores can expect:
- an easier checkout
- faster payment
- fewer checkout errors
When will eWIC come to my area?
You can expect to see eWIC in your area beginning in:
- Capital Region – Spring – Fall 2018
- Central Region – Fall 2018
- Western Region – Fall 2018
- Lower Hudson Valley – Winter 2018 – 2019
- Long Island – Winter 2019
- Bronx & Brooklyn – Winter 2019
- Manhattan – Spring 2019
- Queens & Staten Island – Spring 2019
Participating WIC families will be notified about eWIC through their local agencies.
How do I get WIC benefits on my WIC account?
At your WIC appointment, WIC staff will add your benefits to your family’s eWIC account. You will get a list of your family’s WIC benefits for the next three months. The list will have start and end dates for your benefits.
Can I turn in my paper checks for an eWIC card?
At your first WIC appointment following the eWIC rollout in your region, you will be given an eWIC card. At that time, you should turn in any remaining paper checks. You will not be able to turn your paper checks before that.
Who should I contact if I have trouble with my eWIC card?
- Talk to your local WIC agency staff
- Visit your store’s customer service desk
- Call eWIC Card Customer Service at 1-844-540-3013
- Visit www.WICconnect.com
What is WIC2Go?
WIC2Go is a mobile app for New York State WIC Participants. WIC2Go can help you:
- Check the dates and times of your WIC appointments
- Check your current month’s benefit balance and expiration date
- Scan items to see if they are WIC-approved
- Locate WIC clinics
- Locate WIC stores
Beginning May 1, 2018, WIC2Go can be downloaded from the Apple App Store or Google Play.
How do I create an account on WIC2Go?
To create an account, you will need your eWIC card number, your date of birth, and your zip code.
Can I use WIC2Go without an eWIC account?
Yes. After downloading the app, individuals will be able to locate clinics, stores and resources. Participants with an eWIC account can scan items to see if they are WIC approved, check current month’s balance and expiration date, and view appointments.
Is my eWIC card reusable?
Yes. Keep your eWIC card and take it to all your appointments.
How will I use my eWIC card when I shop?
- Choose WIC foods using your WIC shopping list, benefit balance, Foods Guide, and WIC2Go.
- Pick a checkout lane that accepts WIC.
- Tell the cashier that you are using an eWIC card.
- Place your WIC items first, ahead of other foods.
- Swipe your eWIC card and enter your 4-digit PIN.
- Use another form of payment for non-WIC items.
- Keep the store receipt and eWIC card for your next WIC shopping trip.
The steps may vary from store to store.
What if I have more questions about eWIC?
As a WIC authorized vendor, what do I need to do to prepare? Where can I find the WIC Approved Products List (APL)?
For more information on preparing for eWIC rollout, and to find the APL, visit: www.nyswicvendors.com.
How do I apply for authorization as a WIC store?
For information on becoming a WIC authorized vendor, contact the Vendor Management Agency in your area, or visit: www.nyswicvendors.com.